At PAPERWORKS.com, we want you to be fully satisfied with your purchase. We’re happy to take your return or exchange, for any reason, and refund the full purchase price of product returned to us in resalable condition in its original packaging. Should you decide that the paper purchased from us does not meet your expectations or is not what you wanted, if you’re unsatisfied with the product(s) for any reason at all, you may arrange to return or exchange the product and receive a full purchase price credit.

*As colors may vary from monitor to monitor, PaperWorks can not guarantee an exact color match. Our monitors are color calibrated with Spyder calibration equipment thus best color results are achieved with a similar calibration software. Metallic colors are scanned to show the sheen of the sheet and are in fact a solid color.

Because paper and envelopes are products made with natural materials, which age, please make returns or exchanges within 30 days of accepting delivery of your order. You may return or exchange any product in its original packaging in resalable condition for a full refund of the purchase price of the product.

Follow these easy steps.

1. Call or Email Paperworks within 30 days from the day purchased to receive a return authorization code.
2. Write this code on the back of your original packing slip (if the packing slip has been misplaced please print a copy of your email receipt and write the return code there). If you wish write a description of why you are sending the item back.
3. Carefully repackage your item, make sure it is in resalable condition and include enough packing materials to ensure your package makes it back without damage. Packages damaged in transit cannot be refunded therefore Paperworks suggests using a carrier that will pay for a package if damaged such as UPS or FedEx.
4. Ship your package back to us using this format:
   1. (Write in Return Authorization code here RA# ________)
      PAPERWORKS.com
      Return Department
      400 Glenwood Avenue
      Pawtucket RI 0286 
5. Once we receive your package you will see the funds back to account within 3 working days.

Please be sure to repackage your item with care as Paperworks cannot be held accountable for items damaged in transit, any items returned damaged will not be refunded. We apologize, but we do not have a chance to resell paper which has been handled, cut, printed or is otherwise not in perfect mill condition. Shipping charges for the delivery and return of your products will not be refunded. Any order that qualified for any free shipping promotion will have the original shipping cost deducted from the refund amount.

Items sent back to PaperWorks beyond 30 days without a Return Authorization Number will not be refunded.

Any orders that are refused by a customer will be subject to a $15 refusal fee, if a package does arrive damaged please contact us as soon as possible to correct the issue.

*Sample packs, custom cut jobs and items from our current deals section are non-refundable